Refund Policy

1. Policy Scope

PaySaw provides SaaS subscriptions and digital services. There are no physical goods shipped unless a separate written agreement states otherwise.

2. Subscription Refunds

• Monthly subscription fees are generally non-refundable once a billing period has started.
• Yearly subscription refunds may be reviewed case by case if requested within 7 calendar days of payment and if no substantial onboarding, configuration, or platform usage has occurred.
• Refund approval may depend on payment processor rules, tax treatment, service usage, and contractual terms.

3. Setup, Onboarding, and Custom Work

Setup, onboarding, migration, configuration, custom development, integration, white-label, training, and consulting fees are non-refundable once work has started, unless PaySaw fails to deliver the agreed scope.

4. Cancellation

Customers may request cancellation by contacting PaySaw support. Cancellation stops future renewal billing where applicable, but does not automatically refund past billing periods.

5. Failed, Duplicate, or Incorrect Payments

Duplicate, failed, or incorrect payment claims should be reported with payment proof, invoice number, transaction reference, and customer contact details. Valid duplicate payment refunds will be processed after verification.

6. Refund Processing Time

Approved refunds are processed through the original payment channel where possible. Processing time depends on the payment provider, bank, and reconciliation requirements.

7. Contact for Refund Requests

Refund requests can be submitted to info@paysaw.com or through the contact form. Include customer name, registered email, invoice or transaction ID, amount, payment date, and reason for the request.